Zainab Adetayo Adeniji

Hello! I'm Zainab

I am a candidate in the MBA program at VIU with over 3 years of experience in developing and executing customer-oriented solutions through continuous business process improvement. I help businesses manage their operations and grow by anticipating customers needs and developing products and/or services to meet them.

I am seeking a marketing co-op role that offers me an opportunity to utilise my analytical and creative skills in developing solutions that contribute to your organisation’s growth, as well as industry relevant mentorship under the marketing executive.

Zainab Adeniji

BUSINESS STRATEGY ANALYST

250-797-4221

Email:

zainab.a.adeniji@gmail.com

Address:

British Columbia, Canada.

Phone:

Emerging Business Technology

Identifying and monitoring business and technological trends are crucial for innovation and
competitiveness of businesses.

Effective use of Big Data in designing IoT offers an opportunity for businesses to innovate and develop a transformative model of operations.

Reflection

IoT & Big Data

It is often said that Data is the new oil and this could not be truer.

Through my MBA I have gained a deeper understanding of the potentialities of this invaluable asset. For businesses, there is a wealth of information to be extracted from big data that is guaranteed to increase productivity and optimise business operations.

By leveraging bid data in IoT development, consumers are offered more value than ever before.

Transforming Your Business Model

The adoption of six business models are highly correlated to a successful transformation of business models. Product/Service Personalisation, Closed-loop process, Asset sharing, Usage-based pricing, Collaborative Ecosystem, Agile & Adaptive Organisation.

By adopting some or all of these features, businesses are better positioned to integrate market demand with technological capabilities by easily and seamlessly connecting the physical business world to the digital world to drive quick time to value.

SKILLS

Financial Analysis

Corporate Social Responsibility

Microsoft Suite

Customer Relationship Management

Data Analytics

Data Visualisation

Process Improvement

Business Development

Conflict Management

Liaison

Content Management

Social Media Marketing

CERTIFICATIONS

Hootsuite Platform Certification

Google Certified Digital Marketing

Ethical Conduct for Research Involving Humans (TCPS 2: CORE 2022)

EXPERIENCE

Mar 2022 - Present

Behaviour Interventionist

PACIFIC COAST COMMUNITY RESOURCES

Assist in designing and implementing person centred plans in collaboration with manager, family, professionals and supported persons.
Achieve crisis intervention and de-escalation through the application of MANDT techniques to ensure safety and security of supported persons within the home and community.
Responsible for managing financial records of supported individuals
Assist and monitor adherence to hygiene plans and dietary recommendations.

Feb 2021- Dec 2021

KUDI.AI (Now known as Nomba)

Customer Success Associate

Provided platform training and onboarding for new and existing clients, troubleshot and processed transactions.
Identified client needs and recommended relevant products to meet them.
Managed incoming calls/mails and handle appropriate follow-up calls and emails.
Addressed, resolved and recorded issues raised by clients as regards quality of service, business growth and general account satisfaction.
Interfaced with other internal teams in order to ensure complete resolution and client satisfaction.

Sep 2019- August 2020

NIGERIAN ARMY PROPERTIES LTD

Human Resources & Administrative Assistant

Collaborated with the head of department in coordinating workforce planning, recruitment, engagement, orientation and on-boarding of new company staff.
Created and maintained an enhanced electronic records and information system for better management of employee records and confidential company data.
Scheduled meetings and interviews, prepared memos, emails, invoices, reports and other correspondence.
Aided in the planning and coordination of staff training, courses and travel.
Responsible for Facility Management such as close supervision of cleaning and maintenance staff to ensure proper maintenance of office spaces, common areas, bathrooms and meeting rooms while enforcing responsible use of facilities by staff.

Apr 2019- Sep 2019

ECOBANK NIGERIA LTD

Customer Relations Intern

Managed large amounts of inbound and outbound calls, provided prompt solutions and alternatives to customer complaints by identifying customer needs and clarifying information, followed up to ensure resolution of hitches and customer satisfaction.
Kept record of customer interactions, filed documents and prepared weekly reports based on assessment made to be escalated.
Engaged customers physically and digitally to create awareness for new products or services offered by the organisation to ehnace the banking experience.
Acted as a liaison officer between customers and relevant departments of the organisation including but not limited to Sales and IT so as to share feedback required to build better products and offer improved services.